1. Introduction

Welcome to Eclis International. These Shipping & Delivery Terms and Conditions govern the shipping and delivery of products purchased from our website. By placing an order, you agree to these terms.

2. Shipping Methods and Costs

2.1. Shipping Options

• Standard Shipping: ₹49 (Free on orders over ₹1000). Estimated delivery time: 0-7 business days.
• International Shipping: Costs vary based on destination. Estimated delivery time: 7-14 business days.

2.2. Shipping Carrier

We use various carriers including Delhivery, Amazon Shipping India, Shiprocket, and Porter. The carrier for your order will be selected based on your shipping option and delivery address.

3. Processing Time

3.1. Order Processing

All orders are processed within 1-2 business days from the date of receipt. Orders placed on weekends or public holidays will be processed on the next business day.

3.2. Delays

We are not responsible for any delays caused by carriers, customs, or unforeseen events. However, we will make every effort to keep you informed about the status of your order.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email.

5. Delivery Issues

5.1. Missing or Damaged Packages

If your package is missing or damaged upon delivery, please contact our Customer Service team within 7 days of the delivery date. We will assist you in filing a claim with the carrier and resolving the issue.

5.2. Incorrect Address

Please ensure that the shipping address provided is accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

6. Shipping Restrictions

6.1. P.O. Boxes

We do not ship to P.O. Boxes. Please provide a valid street address for delivery.

6.2. Military Addresses (APO/FPO)

We ship to military addresses; however, delivery times may vary depending on the location.

6.3. International Shipping

International shipments may be subject to customs duties and taxes. These additional charges are the responsibility of the customer. Please check with your local customs office for details.

7. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy. Returns or exchanges due to shipping errors will be processed in accordance with our return policy.

8. Contact Information

For any questions or concerns regarding shipping and delivery, please contact us:

• Email: eclis.ind@gmail.com
• Phone: +91 7428718142
• Business Hours: Monday – Friday, 9 AM – 6 PM IST

9. Changes to These Terms

We reserve the right to update or modify these Shipping & Delivery Terms and Conditions at any time without prior notice. Any changes will be posted on this page.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of India, without regard to its conflict of law principles.